Think about it, would you purchase a car from someone who would have nothing to do with it after you left the lot? They would sell you the car and say, “we can’t help you after you leave the lot regarding the maintenance or service of the car. And we won’t carry any parts either. […]

Running your business, be careful that the cost savings you experience may move you rapidly to cost-efficient mediocrity. Within the context of many organizations, decisions from the top can move an organization toward a more “efficient” business model that is “mean and lean”. Yet they undermine the fundamental service aspect of the business so that […]

Are you operating at maximum efficiency? What is your target audience and how do you reach them? Measure your marketing efficiency by the amount of time you spend reaching your target audience and the amount of sales you close on account of your efforts. Are you focusing on retail and missing wholesale opportunities? An example […]

The Supreme Court has spoken and the rights of same-sex couples have been recognized under the law in Obergefell v Hodges. What does this mean to you as a practitioner? It means that virtually everything you do that is colored by this opinion must now be revisited and in ways you may not have immagined. […]