When you need to hire someone, take them for a test ride before you make an offer.
That Cup Of Coffee Might Not Be The Best Thing You Get!
If you are just starting out in practice on your own, it is best to keep your overhead as low as possible. With phone system integration using systems like RingCentral® for $24.99/month, you can maintain control while out of the office to all of your incoming calls without a telephone answering service. At the same time, you can minimize your overhead and avoid having to hire someone to answer phones. When you find you are unable to spend time billing at your professional rates due to administrative distractions that can be done by someone at much less than you can bill, then it might be time to consider part-time or full-time help.
When you reach that point in your business development, how do you find good employees? I once knew a Credit Union manager who said she hired tellers based upon her experiences in retail. She said there are times when you encounter a retail clerk who goes the “extra mile” when they are not being observed by management and, if possible, she would try to observe them more than once. Those were the times when she would get that person’s contact information for future reference when she need to fill a teller slot. As she described it; “I can always train someone to be a teller, but I cannot train someone to have good interpersonal skills or to be motivated.” (What I like to call the Dale Carnegie skills.) That philosophy always served her very well. She had very little turnover and her tellers were always anxious to do what was asked and more.
The face of your office can be inviting and professional or a turn-off. It is critical you find someone who has good interpersonal skills. So, when you are purchasing your next cup of coffee at Starbucks® or McDonalds®, or an item at Target®, keep your eyes peeled for that exceptional person who goes out of their way to assist you as that might be your next best employee.
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